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WRONG ITEM SENT TOME,BUT I'LL JUST KEEP IT ANYWAY,ITS TO MUCH TROUBLE TO SEND STUFF BACK.
The replace any problem with their merchandise within the year of purchase. We now use PLANTRONICS CS50. Plantronics also have good customer service. My company bought everyone this phone. Great investment for all. Clear sound for incoming and outgoing and comfortable (for me at least). From my experience it works great. Our office upgraded our phones to wireless.
The other drawback is that you can't switch out headsets with it - you only can use the monoaural headset that comes with it, which isn't so good for noisy environments.Other than that, I have been using it for over 6 months now and it has been working well enough to keep. I have this at work. It does the job okay, but people sometimes have a hard time hearing what I say, even though I have the speaking volume turned all the way up.
The amplifier, however, has 7 configuration settings. I supposed that just confuses the concern.The earhook setup is light and I find that I forget I'm wearing it until I run into the cord turning my chair or standing up.
There are two ranges available for output as well as a volume in each range. It is nice that nothing actually sits inside my ear but rather it rests gently on the outside.Volume wise: In addition to adjusting the volume and tone of incoming signal it really has power available to broadcast your voice out.
I first wanted to respond to a concern about terrible screeching when used in office multi-phone conditions. So if a second headset is bought in my office I'll respond to whether we could find a configuration setting for both headsets that worked.
The highest range is too much but it is good to know its there if I ever get someone complaining they can barely hear me (as happened all the time with a previous headset system). I can't speak to multiple S10's in the same office but did have a screech on first try to another extension.
I found several settings worked for outgoing calls but only two worked for both in office and outgoing use.
Recommend highly. Easy to set up, great volume controls, and very comfortable.
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